Key Readings
Article: Comparison of Wikipedia and other encyclopedias for accuracy, breadth, and depth in historical articles
These Key Readings are taken from the Emerald Management Reviews Database.
1. Digital reference: training and assessment for service improvement
Kawakami A, Swartz P
Reference Services Review
(UK)
Vol: 31; Issue: 3;
Year: 2003;
Start Page: 227;
No of Pages: 10;
Keywords:
ACADEMIC LIBRARIES,
ASSESSMENT,
COMMUNICATIONS TECHNOLOGY,
COMPETENCES,
REFERENCE SERVICES,
TRAINING,
Style: Research paper / Case study
Content Indicators:
Research Implication - **,
Practice Implication - **,
Originality - **,
Readability - **
ISSN: 0090-7324
Reference: 32AU484
DOI: 10.1108/00907320310486827
2. Managing the reference desk online
Sennema G
Reference Services Review
(UK)
Vol: 31; Issue: 3;
Year: 2003;
Start Page: 257;
No of Pages: 7;
Keywords:
ACADEMIC LIBRARIES,
COMMUNICATIONS,
DATABASES,
DIGITAL LIBRARIES,
INTERNET,
REFERENCE SERVICES,
Style: Research paper
Content Indicators:
Research Implication - **,
Practice Implication - **,
Originality - *,
Readability - *
ISSN: 0090-7324
Reference: 32AU487
DOI: 10.1108/00907320310486854
3. Limited English proficient users and the need for improved reference service
Pyati A
Reference Services Review
(UK)
Vol: 31; Issue: 3;
Year: 2003;
Start Page: 264;
No of Pages: 9;
Keywords:
IMMIGRANTS,
LANGUAGES,
LINGUISTICS,
PUBLIC LIBRARIES,
REFERENCE SERVICES,
Style: Research paper
Content Indicators:
Research Implication - *,
Practice Implication - **,
Originality - **,
Readability - **
ISSN: 0090-7324
Reference: 32AU488
DOI: 10.1108/00907320310486863
4. The National Archives of Singapore Reference Enquiry Database
Goh D H, Chan R L
The Electronic Library
(UK)
Vol: 21; Issue: 4;
Year: 2003;
Start Page: 316;
No of Pages: 6;
Keywords:
ARCHIVES,
INFORMATION RETRIEVAL,
INTERNET,
REFERENCE SERVICES,
SINGAPORE,
Style: Case study
Content Indicators:
Research Implication - *,
Practice Implication - **,
Originality - **,
Readability - *
ISSN: 0264-0473
Reference: 32AU493
DOI: 10.1108/02640470310491540
5. Individual research consultation service: an important part of an information literacy programme
Yi H
Reference Services Review
(UK)
Vol: 31; Issue: 4;
Year: 2003;
Start Page: 342;
No of Pages: 9;
Keywords:
ACADEMIC LIBRARIES,
HIGHER EDUCATION,
REFERENCE SERVICES,
Style: Case study
Content Indicators:
Research Implication - **,
Practice Implication - **,
Originality - ***,
Readability - **
ISSN: 0090-7324
Reference: 32AY538
DOI: 10.1108/00907320310505636
6. The first wave: floating in the Florida State University Strozier Library, Florida State University, Tallahassee, Florida
Ott K, Chhiu S
New Library World
(UK)
Vol: 108; Issue: 3;
Year: 2007;
Start Page: 165;
No of Pages: 12;
Keywords:
INFORMATION SERVICES,
LIBRARY USERS,
REFERENCE SERVICES,
UNIVERSITY LIBRARIES,
USA,
Style: Case study
Content Indicators:
ISSN: 0307-4803
Reference: 36AJ760
7. Users' behaviour patterns in academic libraries' OPACs: a multivariate statistical analysis
Malliari A, Kyriaki-Manessi D
New Library World
(UK)
Vol: 108; Issue: 3;
Year: 2007;
Start Page: 107;
No of Pages: 16;
Keywords:
ACADEMIC LIBRARIES,
GREECE,
ONLINE CATALOGUES,
REFERENCE SERVICES,
STATISTICS,
USER STUDIES,
Style: Research paper
Content Indicators:
ISSN: 0307-4803
Reference: 36AJ756
8. Chat reference competencies: identification from a literature review and librarian interviews
Luo L
Reference Services Review
(UK)
Vol: 35; Issue: 2;
Year: 2007;
Start Page: 195;
No of Pages: 15;
Keywords:
COMPETENCES,
EDUCATION,
REFERENCE SERVICES,
TRAINING,
Style: Literature review
Content Indicators:
ISSN: 0090-7324
Reference: 36AL781
DOI: 10.1108/00907320710749137
9. Librarians as matchmakers: connecting seniors in their Capstone semester
Yee J G
Reference Services Review
(UK)
Vol: 35; Issue: 2;
Year: 2007;
Start Page: 257;
No of Pages: 8;
Keywords:
ACADEMIC LIBRARIES,
LIBRARIANS,
REFERENCE SERVICES,
SELF-MANAGED LEARNING,
STUDENTS,
Style: Case study
Content Indicators:
ISSN: 0090-7324
Reference: 36AL785
DOI: 10.1108/00907320710749173
10. Quality information on the Internet: Norwegian library students on the search
Sveum T
New Library World
(UK)
Vol: 108; Issue: 7;
Year: 2007;
Start Page: 332;
No of Pages: 10;
Keywords:
EDUCATION,
INTERNET,
LIBRARY USERS,
NORWAY,
REFERENCE SERVICES,
SKILLS,
STUDENTS,
Style: Case study
Content Indicators:
ISSN: 0307-4803
Reference: 36AS962