Key Readings

Article: Comparison of Wikipedia and other encyclopedias for accuracy, breadth, and depth in historical articles

These Key Readings are taken from the Emerald Management Reviews Database.

1. Digital reference: training and assessment for service improvement

Kawakami A, Swartz P
Reference Services Review (UK)
Vol: 31; Issue: 3; Year: 2003; Start Page: 227; No of Pages: 10;
Keywords: ACADEMIC LIBRARIES, ASSESSMENT, COMMUNICATIONS TECHNOLOGY, COMPETENCES, REFERENCE SERVICES, TRAINING,
Style: Research paper / Case study
Content Indicators: Research Implication - **, Practice Implication - **, Originality - **, Readability - **
ISSN: 0090-7324
Reference: 32AU484
DOI: 10.1108/00907320310486827

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2. Managing the reference desk online

Sennema G
Reference Services Review (UK)
Vol: 31; Issue: 3; Year: 2003; Start Page: 257; No of Pages: 7;
Keywords: ACADEMIC LIBRARIES, COMMUNICATIONS, DATABASES, DIGITAL LIBRARIES, INTERNET, REFERENCE SERVICES,
Style: Research paper
Content Indicators: Research Implication - **, Practice Implication - **, Originality - *, Readability - *
ISSN: 0090-7324
Reference: 32AU487
DOI: 10.1108/00907320310486854

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3. Limited English proficient users and the need for improved reference service

Pyati A
Reference Services Review (UK)
Vol: 31; Issue: 3; Year: 2003; Start Page: 264; No of Pages: 9;
Keywords: IMMIGRANTS, LANGUAGES, LINGUISTICS, PUBLIC LIBRARIES, REFERENCE SERVICES,
Style: Research paper
Content Indicators: Research Implication - *, Practice Implication - **, Originality - **, Readability - **
ISSN: 0090-7324
Reference: 32AU488
DOI: 10.1108/00907320310486863

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4. The National Archives of Singapore Reference Enquiry Database

Goh D H, Chan R L
The Electronic Library (UK)
Vol: 21; Issue: 4; Year: 2003; Start Page: 316; No of Pages: 6;
Keywords: ARCHIVES, INFORMATION RETRIEVAL, INTERNET, REFERENCE SERVICES, SINGAPORE,
Style: Case study
Content Indicators: Research Implication - *, Practice Implication - **, Originality - **, Readability - *
ISSN: 0264-0473
Reference: 32AU493
DOI: 10.1108/02640470310491540

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5. Individual research consultation service: an important part of an information literacy programme

Yi H
Reference Services Review (UK)
Vol: 31; Issue: 4; Year: 2003; Start Page: 342; No of Pages: 9;
Keywords: ACADEMIC LIBRARIES, HIGHER EDUCATION, REFERENCE SERVICES,
Style: Case study
Content Indicators: Research Implication - **, Practice Implication - **, Originality - ***, Readability - **
ISSN: 0090-7324
Reference: 32AY538
DOI: 10.1108/00907320310505636

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6. The first wave: floating in the Florida State University Strozier Library, Florida State University, Tallahassee, Florida

Ott K, Chhiu S
New Library World (UK)
Vol: 108; Issue: 3; Year: 2007; Start Page: 165; No of Pages: 12;
Keywords: INFORMATION SERVICES, LIBRARY USERS, REFERENCE SERVICES, UNIVERSITY LIBRARIES, USA,
Style: Case study
Content Indicators:
ISSN: 0307-4803
Reference: 36AJ760

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7. Users' behaviour patterns in academic libraries' OPACs: a multivariate statistical analysis

Malliari A, Kyriaki-Manessi D
New Library World (UK)
Vol: 108; Issue: 3; Year: 2007; Start Page: 107; No of Pages: 16;
Keywords: ACADEMIC LIBRARIES, GREECE, ONLINE CATALOGUES, REFERENCE SERVICES, STATISTICS, USER STUDIES,
Style: Research paper
Content Indicators:
ISSN: 0307-4803
Reference: 36AJ756

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8. Chat reference competencies: identification from a literature review and librarian interviews

Luo L
Reference Services Review (UK)
Vol: 35; Issue: 2; Year: 2007; Start Page: 195; No of Pages: 15;
Keywords: COMPETENCES, EDUCATION, REFERENCE SERVICES, TRAINING,
Style: Literature review
Content Indicators:
ISSN: 0090-7324
Reference: 36AL781
DOI: 10.1108/00907320710749137

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9. Librarians as matchmakers: connecting seniors in their Capstone semester

Yee J G
Reference Services Review (UK)
Vol: 35; Issue: 2; Year: 2007; Start Page: 257; No of Pages: 8;
Keywords: ACADEMIC LIBRARIES, LIBRARIANS, REFERENCE SERVICES, SELF-MANAGED LEARNING, STUDENTS,
Style: Case study
Content Indicators:
ISSN: 0090-7324
Reference: 36AL785
DOI: 10.1108/00907320710749173

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10. Quality information on the Internet: Norwegian library students on the search

Sveum T
New Library World (UK)
Vol: 108; Issue: 7; Year: 2007; Start Page: 332; No of Pages: 10;
Keywords: EDUCATION, INTERNET, LIBRARY USERS, NORWAY, REFERENCE SERVICES, SKILLS, STUDENTS,
Style: Case study
Content Indicators:
ISSN: 0307-4803
Reference: 36AS962

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