Key Readings

Article: Comparison of Wikipedia and other encyclopedias for accuracy, breadth, and depth in historical articles

These Key Readings are taken from the Emerald Management Reviews Database.

1. Digital reference: training and assessment for service improvement

Kawakami A, Swartz P
Reference Services Review (UK)
Vol: 31; Issue: 3; Year: 2003; Start Page: 227; No of Pages: 10;
Keywords: ACADEMIC LIBRARIES, ASSESSMENT, COMMUNICATIONS TECHNOLOGY, COMPETENCES, REFERENCE SERVICES, TRAINING,
Style: Research paper / Case study
Content Indicators: Research Implication - **, Practice Implication - **, Originality - **, Readability - **
ISSN: 0090-7324
Reference: 32AU484
DOI: 10.1108/00907320310486827

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2. Managing the reference desk online

Sennema G
Reference Services Review (UK)
Vol: 31; Issue: 3; Year: 2003; Start Page: 257; No of Pages: 7;
Keywords: ACADEMIC LIBRARIES, COMMUNICATIONS, DATABASES, DIGITAL LIBRARIES, INTERNET, REFERENCE SERVICES,
Style: Research paper
Content Indicators: Research Implication - **, Practice Implication - **, Originality - *, Readability - *
ISSN: 0090-7324
Reference: 32AU487
DOI: 10.1108/00907320310486854

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3. Limited English proficient users and the need for improved reference service

Pyati A
Reference Services Review (UK)
Vol: 31; Issue: 3; Year: 2003; Start Page: 264; No of Pages: 9;
Keywords: IMMIGRANTS, LANGUAGES, LINGUISTICS, PUBLIC LIBRARIES, REFERENCE SERVICES,
Style: Research paper
Content Indicators: Research Implication - *, Practice Implication - **, Originality - **, Readability - **
ISSN: 0090-7324
Reference: 32AU488
DOI: 10.1108/00907320310486863

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4. The National Archives of Singapore Reference Enquiry Database

Goh D H, Chan R L
The Electronic Library (UK)
Vol: 21; Issue: 4; Year: 2003; Start Page: 316; No of Pages: 6;
Keywords: ARCHIVES, INFORMATION RETRIEVAL, INTERNET, REFERENCE SERVICES, SINGAPORE,
Style: Case study
Content Indicators: Research Implication - *, Practice Implication - **, Originality - **, Readability - *
ISSN: 0264-0473
Reference: 32AU493
DOI: 10.1108/02640470310491540

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5. Individual research consultation service: an important part of an information literacy programme

Yi H
Reference Services Review (UK)
Vol: 31; Issue: 4; Year: 2003; Start Page: 342; No of Pages: 9;
Keywords: ACADEMIC LIBRARIES, HIGHER EDUCATION, REFERENCE SERVICES,
Style: Case study
Content Indicators: Research Implication - **, Practice Implication - **, Originality - ***, Readability - **
ISSN: 0090-7324
Reference: 32AY538
DOI: 10.1108/00907320310505636

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6. Quality information on the Internet: Norwegian library students on the search

Sveum T
New Library World (UK)
Vol: 108; Issue: 7; Year: 2007; Start Page: 332; No of Pages: 10;
Keywords: EDUCATION, INTERNET, LIBRARY USERS, NORWAY, REFERENCE SERVICES, SKILLS, STUDENTS,
Style: Case study
Content Indicators:
ISSN: 0307-4803
Reference: 36AS962

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7. Ethical reference practice

Ulvik S, Salvesen G
New Library World (UK)
Vol: 108; Issue: 7; Year: 2007; Start Page: 342; No of Pages: 12;
Keywords: ETHICS, LIBRARIANSHIP, LIBRARY USERS, NORWAY, REFERENCE SERVICES, TRUST,
Style: Research paper
Content Indicators:
ISSN: 0307-4803
Reference: 36AS963

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8. A multiple regression model for predicting reference desk staffing requirements

Murgai S R, Ahmadi M
The Bottom Line: Managing Library Finances (UK)
Vol: 20; Issue: 2; Year: 2007; Start Page: 69; No of Pages: 8;
Keywords: ACADEMIC LIBRARIES, HUMAN RESOURCE MANAGEMENT, INFORMATION PERSONNEL, LIBRARIANS, LIBRARY USERS, REFERENCE SERVICES,
Style: Research paper
Content Indicators:
ISSN: 0888-045X
Reference: 36AP098
DOI: 10.1108/08880450710773002

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9. From paper to electronic, the evolution of pathfinders: a review of the literature

Vileno L
Reference Services Review (UK)
Vol: 35; Issue: 3; Year: 2007; Start Page: 434; No of Pages: 18;
Keywords: INTERNET, LIBRARIES, REFERENCE SERVICES,
Style: Literature review
Content Indicators:
ISSN: 0090-7324
Reference: 36AX429
DOI: 10.1108/00907320710774300

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10. Viewing information needs through a Johari Window

Shenton A K
Reference Services Review (UK)
Vol: 35; Issue: 3; Year: 2007; Start Page: 487; No of Pages: 10;
Keywords: INFORMATION PROFESSION, REFERENCE SERVICES, USER STUDIES,
Style: Conceptual paper
Content Indicators:
ISSN: 0090-7324
Reference: 36AX432
DOI: 10.1108/00907320710774337

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