Key Readings

Article: Comparison of Wikipedia and other encyclopedias for accuracy, breadth, and depth in historical articles

These Key Readings are taken from the Emerald Management Reviews Database.

1. Digital reference: training and assessment for service improvement

Kawakami A, Swartz P
Reference Services Review (UK)
Vol: 31; Issue: 3; Year: 2003; Start Page: 227; No of Pages: 10;
Keywords: ACADEMIC LIBRARIES, ASSESSMENT, COMMUNICATIONS TECHNOLOGY, COMPETENCES, REFERENCE SERVICES, TRAINING,
Style: Research paper / Case study
Content Indicators: Research Implication - **, Practice Implication - **, Originality - **, Readability - **
ISSN: 0090-7324
Reference: 32AU484
DOI: 10.1108/00907320310486827

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2. Managing the reference desk online

Sennema G
Reference Services Review (UK)
Vol: 31; Issue: 3; Year: 2003; Start Page: 257; No of Pages: 7;
Keywords: ACADEMIC LIBRARIES, COMMUNICATIONS, DATABASES, DIGITAL LIBRARIES, INTERNET, REFERENCE SERVICES,
Style: Research paper
Content Indicators: Research Implication - **, Practice Implication - **, Originality - *, Readability - *
ISSN: 0090-7324
Reference: 32AU487
DOI: 10.1108/00907320310486854

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3. Instruction via chat reference: does co-browse help?

Graves S J, Desai C M
Reference Services Review (UK)
Vol: 34; Issue: 3; Year: 2006; Start Page: 340; No of Pages: 18;
Keywords: INFORMATION LITERACY, REFERENCE SERVICES,
Style: Research paper
Content Indicators:
ISSN: 0090-7324
Reference: 35BB037
DOI: 10.1108/00907320610685300

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4. Ill-structured problems and the reference consultation: the librarian's role in developing student expertise

Fields A M
Reference Services Review (UK)
Vol: 34; Issue: 3; Year: 2006; Start Page: 405; No of Pages: 16;
Keywords: ACADEMIC LIBRARIES, COGNITION, INFORMATION LITERACY, REFERENCE SERVICES, SKILLS,
Style: Conceptual paper
Content Indicators:
ISSN: 0090-7324
Reference: 35BB041
DOI: 10.1108/00907320610701554

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5. From the Taiga Forum 2006 ...: Our Future Scenarios: RSR readers respond

Reference Services Review (UK)
Vol: 34; Issue: 3; Year: 2006; Start Page: 421; No of Pages: 12;
Keywords: LIBRARY MANAGEMENT, REFERENCE SERVICES, SCENARIO PLANNING,
Style: Viewpoint
Content Indicators:
ISSN: 0090-7324
Reference: 35BB042
DOI: 10.1108/00907320610685346

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6. Limited English proficient users and the need for improved reference service

Pyati A
Reference Services Review (UK)
Vol: 31; Issue: 3; Year: 2003; Start Page: 264; No of Pages: 9;
Keywords: IMMIGRANTS, LANGUAGES, LINGUISTICS, PUBLIC LIBRARIES, REFERENCE SERVICES,
Style: Research paper
Content Indicators: Research Implication - *, Practice Implication - **, Originality - **, Readability - **
ISSN: 0090-7324
Reference: 32AU488
DOI: 10.1108/00907320310486863

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7. The National Archives of Singapore Reference Enquiry Database

Goh D H, Chan R L
The Electronic Library (UK)
Vol: 21; Issue: 4; Year: 2003; Start Page: 316; No of Pages: 6;
Keywords: ARCHIVES, INFORMATION RETRIEVAL, INTERNET, REFERENCE SERVICES, SINGAPORE,
Style: Case study
Content Indicators: Research Implication - *, Practice Implication - **, Originality - **, Readability - *
ISSN: 0264-0473
Reference: 32AU493
DOI: 10.1108/02640470310491540

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8. Individual research consultation service: an important part of an information literacy programme

Yi H
Reference Services Review (UK)
Vol: 31; Issue: 4; Year: 2003; Start Page: 342; No of Pages: 9;
Keywords: ACADEMIC LIBRARIES, HIGHER EDUCATION, REFERENCE SERVICES,
Style: Case study
Content Indicators: Research Implication - **, Practice Implication - **, Originality - ***, Readability - **
ISSN: 0090-7324
Reference: 32AY538
DOI: 10.1108/00907320310505636

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9. Ethical reference practice

Ulvik S, Salvesen G
New Library World (UK)
Vol: 108; Issue: 7; Year: 2007; Start Page: 342; No of Pages: 12;
Keywords: ETHICS, LIBRARIANSHIP, LIBRARY USERS, NORWAY, REFERENCE SERVICES, TRUST,
Style: Research paper
Content Indicators:
ISSN: 0307-4803
Reference: 36AS963

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10. Quality information on the Internet: Norwegian library students on the search

Sveum T
New Library World (UK)
Vol: 108; Issue: 7; Year: 2007; Start Page: 332; No of Pages: 10;
Keywords: EDUCATION, INTERNET, LIBRARY USERS, NORWAY, REFERENCE SERVICES, SKILLS, STUDENTS,
Style: Case study
Content Indicators:
ISSN: 0307-4803
Reference: 36AS962

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